Shipping policy
Shipping Policy
Last updated: September 4, 2026
At Pawly, we are committed to getting your pet products to you safely and reliably.
Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed.
You will receive a confirmation email after placing your order. Once your order has shipped, you will receive tracking information by email.
Shipping Time
Estimated delivery time within the United States is:
5–12 business days
Please note that delivery times are estimates and may vary depending on the destination, carrier, weather conditions, holidays, or other circumstances beyond our control.
Shipping Costs
Shipping costs are calculated and displayed at checkout before you complete your purchase.
From time to time, Pawly may offer FREE SHIPPING promotions on selected products or orders.
Order Tracking
Once your order has shipped, you will receive an email containing your tracking number.
Please allow 24–72 hours for tracking information to become available in the carrier's system.
Delayed or Lost Orders
If your order has not arrived within the estimated delivery window, please contact us at:
We will be happy to help you locate your order.
Please note that delivery delays caused by the shipping carrier, customs, weather, holidays, or other circumstances outside Pawly's control may occur.
Incorrect Shipping Address
Please make sure your shipping address is correct before completing your order.
If you entered an incorrect address, contact us as soon as possible at support@pawlypet.com.
Once an order has been shipped, we may not be able to change the delivery address.
International Shipping
At this time, Pawly primarily ships within the United States.
If international shipping becomes available, the applicable shipping options and costs will be displayed at checkout.
Questions About Shipping?
If you have any questions regarding your order or shipping, please contact us:
Email: support@pawlypet.com
We're always happy to help. 🐾
Pawly — Pet Love Everyday